The Art of the Clean Apology: turning a screw-up into a loyalty engine
Learn the mechanics of a sincere apology. A guide for leaders on how to own mistakes, rebuild trust with customers and staff, and turn failures into loyalty.
Ben Schmidt
7 minThe HeyLoopy Blog
For managers building exceptional teams. Build a great culture and elevate your team.
The End of Memorization: Why Your Brain Should Be a Processor, Not a Hard Drive
An exploration of just-in-time knowledge systems. We discuss the cognitive cost of information overload and how AI acts as an always-on expert, transforming how we work and learn.
Ben Schmidt
5 min
Silence the Noise: specific protocols for internal team communication
A guide for business managers on establishing internal communication etiquette. Learn when to use email, chat, or calls to reduce cognitive load and increase team productivity.
Ben Schmidt
8 min
The Centaur Strategy: Why the Future of Leadership is Human Plus Machine
Discover why the hybrid model of AI-augmented management is not just a trend but a survival strategy for small business owners facing burnout.
Ben Schmidt
8 min
The Amazon Effect: Why Good Service is No Longer Good Enough
Explore how customer expectations have shifted due to the Amazon Effect and learn how to train your team to compete on human connection rather than just logistical speed.
Ben Schmidt
8 min
The Kindness of Clarity: Why Lowering Your Standards Isn't Empathy
An exploration of the tension between empathy and accountability in leadership. We discuss why clear expectations, powered by precise training and systems, are actually the kindest thing you can offer your team.
Ben Schmidt
8 min
The Suggestion Box Is Dead: Why Your Employees Aren't Telling You How to Fix Your Business
An analysis of why traditional employee feedback channels fail. We explore the fear of speaking up, the psychology of validation, and how to build a dynamic system where ideas flow from the frontline to the boardroom.
Ben Schmidt
6 min
The Silent Friction That Slows Your Growth: Why Onboarding Matters More Than You Think
Explore the critical impact of employee onboarding on business success, retention, and team morale. Learn practical steps to reduce churn and build a thriving culture without complex systems.
Ben Schmidt
8 min
The Silence That Kills: Why Safety, Not Talent, Is Your Competitive Advantage
An analysis of psychological safety as the primary driver of high-performing teams. We explore Project Aristotle, the difference between niceness and candor, and how to build a culture where truth is spoken.
Ben Schmidt
7 min