The Mechanics of De-escalation: scripts that work
A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.
Ben Schmidt
8
min
Before you go
The SOP they learned six months ago is already fading.
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Industry Brief
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Death of the Binder
Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
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