Top Platforms for Customer Success Upskilling: Moving from Support to Strategy
A guide for business owners on upskilling customer success teams from reactive support to proactive strategic growth using iterative learning methods.
7 min
Business Growth Strategy
13 posts
The Weight of Leadership and the Future of Team Knowledge
A comprehensive guide for business owners on management terminology, iterative learning, and why the future of sales coaching is shifting toward AI management.
6 min
The Geometry of Growth: Why Working Harder Is the Wrong Way to Build a Big Business
A strategic guide to decoupling revenue from hours worked. We explore the limitations of linear scaling, the power of leverage, and how to build systems that allow your business to grow while you sleep.
Ben Schmidt
5 min
What is Lifetime Value (LTV)?
Learn how Lifetime Value (LTV) impacts business growth and team management by focusing on net profit and customer relationships.
4 min
Ending the End of Quarter Discount Panic: A Guide to Sustainable Sales Culture
Learn how to stop the end of quarter desperation and price slashing by reinforcing negotiation training and building a culture of trust and accountability.
8 min
What is a Franchise?
A practical deep dive for business leaders into the mechanics of franchising, exploring the trade-offs between autonomy and established systems without the marketing fluff.
4 min
Navigating the Future of Leadership and the Channel-Less Market
A guide for business managers on channel-less GTM strategies, leadership terms, and building team trust through iterative learning.
7 min
The Sunk Cost of Bad Hires: Identifying Poor Fit Early
Learn how to identify poor hiring fits early using data and iterative learning to avoid the massive costs of the sunk cost fallacy in management.
8 min
What is Talent Supply Chain Management?
Explore Talent Supply Chain Management to help business owners manage skills, reduce turnover stress, and build a more resilient team.
4 min
Mastering the Monograph: Why Field Reps Struggle with Retention
A guide for pharmaceutical sales managers on helping teams memorize complex monographs and technical data through iterative learning and active retention strategies.
7 min