Business Growth Strategy

customer success upskilling CSM training executive business reviews

Top Platforms for Customer Success Upskilling: Moving from Support to Strategy

A guide for business owners on upskilling customer success teams from reactive support to proactive strategic growth using iterative learning methods.

7 min Jan 29, 2026

skills based organization executive sponsor learning and development

The Role of the Executive Sponsor in a Skills Based Organization

Learn how executive sponsorship drives success in skills based organizations and why visible leadership is critical for learning and development.

8 min Jan 28, 2026

management coaching iterative learning team accountability

The Weight of Leadership and the Future of Team Knowledge

A comprehensive guide for business owners on management terminology, iterative learning, and why the future of sales coaching is shifting toward AI management.

7 min Dec 27, 2025

business scaling leverage in business operational efficiency

The Geometry of Growth: Why Working Harder Is the Wrong Way to Build a Big Business

A strategic guide to decoupling revenue from hours worked. We explore the limitations of linear scaling, the power of leverage, and how to build systems that allow your business to grow while you sleep.

Ben Schmidt 5 min Sep 14, 2025

Lifetime Value LTV calculation business management

What is Lifetime Value (LTV)?

Learn how Lifetime Value (LTV) impacts business growth and team management by focusing on net profit and customer relationships.

4 min Sep 14, 2025

discount to close panic end of quarter sales negotiation training

Ending the End of Quarter Discount Panic: A Guide to Sustainable Sales Culture

Learn how to stop the end of quarter desperation and price slashing by reinforcing negotiation training and building a culture of trust and accountability.

8 min Sep 12, 2025

franchise definition business licensing franchisor vs franchisee

What is a Franchise?

A practical deep dive for business leaders into the mechanics of franchising, exploring the trade-offs between autonomy and established systems without the marketing fluff.

4 min Sep 8, 2025