What is the True Value of Local Knowledge for Luxury Concierges?
A guide for hospitality managers on why up-to-date local knowledge is critical for concierges and how iterative learning protects brand reputation.
7
min
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The SOP they learned six months ago is already fading.
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Death of the Binder
Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
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