What is Win-Win?
Learn the definition and application of win-win outcomes in business management to reduce stress and build a sustainable, trust-based team culture.
4 min
Conflict Resolution
31 posts
What is Management Debt and why it matters
An exploration of management debt and its impact on small business owners and managers who delay difficult leadership decisions.
4 min
What is Logrolling in Business Negotiation
Learn how logrolling helps managers resolve conflicts by trading items of different value to reach better deals and build team trust.
4 min
What is ZOPA and how does it help your business?
Discover how the Zone of Possible Agreement (ZOPA) can help business owners navigate negotiations with confidence and reduce the stress of decision making.
5 min
The Organ Transplant Protocol: stopping team rejection before it starts
Learn how to prepare your existing team for a new hire to avoid turf wars and toxicity. A guide to the psychology of group dynamics and onboarding.
Ben Schmidt
8 min
The Flight Simulator for Business: Why You Should Never Practice on a Real Customer
A guide to using AI for scenario-based training. We explore how roleplaying difficult conversations with AI bots builds muscle memory and confidence without risking real relationships.
Ben Schmidt
6 min
What is a Difficult Conversation?
A practical guide for business owners and managers on defining and navigating high-stakes discussions regarding termination, hygiene, and underperformance.
4 min
What is Tactical Empathy and how it builds teams
Learn about tactical empathy as a leadership tool to improve team communication, resolve conflict, and build trust in your business.
4 min
What is Negotiation Preparation?
A guide for business managers on negotiation preparation, focusing on understanding the human element and reducing anxiety before high-stakes discussions.
4 min
What is the Dual Challenge of Library Staff Management?
An insightful guide for library managers on balancing technical system updates with the critical soft skills required for public policy and difficult patron interactions.
6 min