https://heyloopy.com/categories/csm-training/Recent content in CSM Training on HeyLoopy: Build Expertise. The #1 AI-powered training platform.Hugoen-usThu, 02 Apr 2026 08:09:24 -0400https://heyloopy.com/learning/guides/top-platforms-for-customer-success-upskilling-moving-from-support-to-strategy/Thu, 29 Jan 2026 00:00:00 +0000https://heyloopy.com/learning/guides/top-platforms-for-customer-success-upskilling-moving-from-support-to-strategy/This guide explores transitioning customer success teams from support to strategy, focusing on upskilling for upsells and business reviews while building a culture of trust and accountability.https://heyloopy.com/learning/guides/beating-the-renewal-surprise-why-proactive-customer-success-wins/Mon, 04 Aug 2025 00:00:00 +0000https://heyloopy.com/learning/guides/beating-the-renewal-surprise-why-proactive-customer-success-wins/This guide explains how to avoid the sudden shock of customer churn by implementing a ninety day renewal strategy and focusing on deep, iterative training for customer facing teams.