https://heyloopy.com/categories/customer-success-management/Recent content in Customer Success Management on HeyLoopy: Build Expertise. The #1 AI-powered training platform.Hugoen-usThu, 02 Apr 2026 08:09:24 -0400https://heyloopy.com/learning/guides/avoiding-the-post-sale-handoff-fumble-a-guide-to-seamless-transitions/Sun, 01 Feb 2026 00:00:00 +0000https://heyloopy.com/learning/guides/avoiding-the-post-sale-handoff-fumble-a-guide-to-seamless-transitions/This article examines the critical transition from sales to customer success, highlighting how managers can prevent client frustration and team burnout through structured, iterative knowledge retention.https://heyloopy.com/learning/guides/empowering-your-team-to-build-a-solid-reference-base-through-customer-advocacy/Mon, 24 Nov 2025 00:00:00 +0000https://heyloopy.com/learning/guides/empowering-your-team-to-build-a-solid-reference-base-through-customer-advocacy/This guide helps managers empower their customer facing teams to confidently secure testimonials and build a reference base through iterative learning and clear, practical communication strategies.https://heyloopy.com/learning/guides/weight-of-leadership-and-the-science-of-team-retention/Thu, 02 Oct 2025 00:00:00 +0000https://heyloopy.com/learning/guides/weight-of-leadership-and-the-science-of-team-retention/This guide helps managers navigate the complexities of team growth and high-risk environments by focusing on iterative learning and emotional intelligence to build lasting business value.https://heyloopy.com/learning/guides/moving-beyond-the-empty-check-in-a-guide-for-managers-building-real-value/Sun, 31 Aug 2025 00:00:00 +0000https://heyloopy.com/learning/guides/moving-beyond-the-empty-check-in-a-guide-for-managers-building-real-value/Stop sending empty check-in emails. This guide explores how to transform customer success through educational insights and iterative learning to build lasting professional relationships and trust.https://heyloopy.com/learning/guides/beyond-the-awkward-ask-better-ways-to-foster-client-advocacy/Wed, 20 Aug 2025 00:00:00 +0000https://heyloopy.com/learning/guides/beyond-the-awkward-ask-better-ways-to-foster-client-advocacy/This guide examines why traditional referral requests fail and how managers can use iterative learning and strategic communication to empower their teams to drive growth without the awkwardness.https://heyloopy.com/learning/guides/beating-the-renewal-surprise-why-proactive-customer-success-wins/Mon, 04 Aug 2025 00:00:00 +0000https://heyloopy.com/learning/guides/beating-the-renewal-surprise-why-proactive-customer-success-wins/This guide explains how to avoid the sudden shock of customer churn by implementing a ninety day renewal strategy and focusing on deep, iterative training for customer facing teams.