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De-Escalation Techniques

2 posts

Protecting Your Team: Effective Tools for De-escalating Patient Aggression in Healthcare

patient aggression healthcare management de-escalation techniques

Protecting Your Team: Effective Tools for De-escalating Patient Aggression in Healthcare

A guide for healthcare managers on selecting conflict resolution tools, focusing on de-escalation techniques for ER staff and handling patient aggression to ensure team safety.

6 min

The Mechanics of De-escalation: scripts that work

customer conflict de-escalation techniques customer service scripts

The Mechanics of De-escalation: scripts that work

A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.

Ben Schmidt

7 min

Apr 20, 2025

Apr 20, 2025