The Biology of Bounce: building a team that bends without breaking
Learn practical resilience training techniques for your team. Discover how to manage stress, reframe setbacks, and maintain perspective during business crises.
Ben Schmidt
7 minEmotional Intelligence
6 posts
The Silent Skill: why your business struggles to hear the truth
Explore the science and strategy of active listening. Learn how to train your team to truly hear customers and colleagues, turning empathy into a competitive advantage.
Ben Schmidt
8 min
The Resume is a Fiction: reading the invisible script in interviews
Learn to spot the subtle red and green flags in job interviews. A guide for managers on reading body language, pronoun usage, and emotional cues to hire the right person.
Ben Schmidt
8 min
The Art of the Clean Apology: turning a screw-up into a loyalty engine
Learn the mechanics of a sincere apology. A guide for leaders on how to own mistakes, rebuild trust with customers and staff, and turn failures into loyalty.
Ben Schmidt
7 min
The Mechanics of De-escalation: scripts that work
A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.
Ben Schmidt
7 min
The Renaissance of the Human: Why Empathy is the Last Competitive Advantage
An exploration of the future of work where AI handles the data and humans handle the connection. We discuss how automating knowledge transfer elevates the value of empathy, intuition, and emotional intelligence.
Ben Schmidt
6 min