Emotional Intelligence in Business

emotional regulation leadership psychology business management stress

What is Emotional Regulation in Leadership?

A guide for business owners on understanding emotional regulation, distinguishing it from suppression, and using it to navigate management stress.

4 min Aug 21, 2025

Vulnerability Hangover leadership psychology emotional intelligence in business

What is a Vulnerability Hangover?

Explore the psychology of the vulnerability hangover, understand why leaders feel regret after honesty, and learn to distinguish authentic leadership from oversharing.

5 min Aug 6, 2025

emotional intelligence in business leadership EQ reading the room

The Hidden Currency: Why Your IQ Can't Save You When the Room Goes Quiet

An in-depth look at why emotional intelligence is the primary predictor of success in small teams, exploring the biology of mirror neurons, the decoding of employee silence, and how to operationalize empathy.

Ben Schmidt 8 min Mar 10, 2025

soft skills training employee retention strategies leadership development

The Hard ROI of Soft Skills: why communication training stops your best people from quitting

Discover why investing in soft skills training is a critical retention strategy. Learn how communication, empathy, and leadership development reduce turnover and boost business growth.

Ben Schmidt 6 min Jan 8, 2025

negative reviews reputation management customer service crisis

The One-Star Emergency: how to survive a public attack on your business

A survival guide for business owners dealing with negative reviews. Learn the emotional and operational steps to turn a one-star crisis into a brand-building opportunity.

Ben Schmidt 7 min Jan 3, 2025

The SOP they learned six months ago is already fading.

Death of the Binder