What is an Amygdala Hijack?
Learn about the amygdala hijack, its biological causes, and how business managers can recognize and handle intense emotional responses in the workplace.
4 min
Emotional Intelligence
32 posts
What are Imposter Syndrome Triggers?
A guide for business owners to identify specific events that cause feelings of fraudulence, differentiating them from general stress to help manage leadership challenges.
4 min
What is Tactical Empathy and how it builds teams
Learn about tactical empathy as a leadership tool to improve team communication, resolve conflict, and build trust in your business.
4 min
What is the Empathy Gap?
An exploration of the empathy gap cognitive bias and its impact on leadership and team management in the workplace.
5 min
What are Soft Skills?
An exploration of soft skills for business managers, defining non-technical attributes like communication and problem-solving that drive team cohesion and long-term business viability.
4 min
What is a Behavioral Skill Assessment?
Discover how behavioral skill assessments help managers evaluate soft skills like emotional intelligence and adaptability to build resilient, high-performing teams.
4 min
The Silent Skill: why your business struggles to hear the truth
Explore the science and strategy of active listening. Learn how to train your team to truly hear customers and colleagues, turning empathy into a competitive advantage.
Ben Schmidt
8 min
The Resume is a Fiction: reading the invisible script in interviews
Learn to spot the subtle red and green flags in job interviews. A guide for managers on reading body language, pronoun usage, and emotional cues to hire the right person.
Ben Schmidt
8 min
The Art of the Clean Apology: turning a screw-up into a loyalty engine
Learn the mechanics of a sincere apology. A guide for leaders on how to own mistakes, rebuild trust with customers and staff, and turn failures into loyalty.
Ben Schmidt
7 min
What is a De-escalation Script and How Does It Support Leadership?
Explore the concept of de-escalation scripts in management. Learn how pre-planned phrasing helps leaders navigate conflict, lower emotional tension, and build team trust.
4 min