The Mechanics of De-escalation: scripts that work
A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.
Ben Schmidt
7 minEmotional Intelligence
32 posts
The Renaissance of the Human: Why Empathy is the Last Competitive Advantage
An exploration of the future of work where AI handles the data and humans handle the connection. We discuss how automating knowledge transfer elevates the value of empathy, intuition, and emotional intelligence.
Ben Schmidt
6 min