The Knowledge Gap: Why Product Mastery is Your Only Safety Net
An exploration of why product mastery across teams is critical for brand voice and customer trust, and how to build a culture of expertise.
Ben Schmidt
8 minEmployee Confidence
2 posts
The Flight Simulator for Business: Why You Should Never Practice on a Real Customer
A guide to using AI for scenario-based training. We explore how roleplaying difficult conversations with AI bots builds muscle memory and confidence without risking real relationships.
Ben Schmidt
6 min