The Knowledge Gap: Why Product Mastery is Your Only Safety Net
An exploration of why product mastery across teams is critical for brand voice and customer trust, and how to build a culture of expertise.
Ben Schmidt
8
min
Before you go
The SOP they learned six months ago is already fading.
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Industry Brief
Before you go
Death of the Binder
Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
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