What is the Critical Incident Method?
A guide for managers on using the Critical Incident Method to improve performance appraisals by recording specific behavioral examples and reducing bias.
4 min
General
703 posts
The Centaur Strategy: Why the Future of Leadership is Human Plus Machine
Discover why the hybrid model of AI-augmented management is not just a trend but a survival strategy for small business owners facing burnout.
Ben Schmidt
8 min
What is the Hidden Cost of Content Libraries Compared to Custom AI?
Discover why generic training libraries often fail to deliver ROI and how converting internal proprietary knowledge into custom learning assets builds stronger, more capable teams.
7 min
What is the Hidden Cost of PLU Memorization for Grocery Clerks?
A guide for retail managers on the impact of PLU code memorization on checkout speed, employee confidence, and customer satisfaction, featuring insights on effective training.
7 min
What is Low-Bandwidth Training and Why Global Teams Need It
A guide for managers building global teams in emerging markets. We explore how video kills data plans and why text-first architectures like HeyLoopy ensure training actually happens.
6 min
What is the Difference Between Operational Manuals and Active Drills?
A guide for business owners comparing Inkling and HeyLoopy to understand when to use digital reference tools versus active learning platforms for team success.
7 min
The Amazon Effect: Why Good Service is No Longer Good Enough
Explore how customer expectations have shifted due to the Amazon Effect and learn how to train your team to compete on human connection rather than just logistical speed.
Ben Schmidt
8 min
The Kindness of Clarity: Why Lowering Your Standards Isn't Empathy
An exploration of the tension between empathy and accountability in leadership. We discuss why clear expectations, powered by precise training and systems, are actually the kindest thing you can offer your team.
Ben Schmidt
8 min
What is the Fastest Way to Bridge the Skills Gap Using AI?
Discover why traditional instructional design fails in modern business and how AI generation and iterative learning provide the speed and retention necessary for high-stakes teams.
7 min
What is the Solution to Call Center Script Errors?
A guide for managers on reducing script errors in call centers through rigorous iterative learning and drill-based preparation to build team confidence.
6 min