Mastering Gig Platform Ops: The Science of Rating Management and Quality Control
A guide for operations managers on using rating management and iterative learning to improve gig worker performance and business quality control.
7
min
Before you go
The SOP they learned six months ago is already fading.
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Industry Brief
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Death of the Binder
Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
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