What is a Concierge: The Local Rolodex and the Art of Knowing Everything
A guide for managers on the role of the concierge as the local rolodex, focusing on the importance of knowledge retention and team confidence in hospitality.
6 min
Hospitality Management
7 posts
What is Rapid Onboarding for Seasonal Hospitality Staff?
A guide for hospitality managers on how to effectively ramp up seasonal staff quickly using iterative learning strategies to protect brand reputation and ensure service quality.
6 min
What is the Check-In Upsell and How Does it Drive Revenue Generation?
A guide for hospitality managers on transforming front desk operations into revenue generators. Learn how to train staff on the check-in upsell using iterative learning.
7 min
Hospitality Management: Empowering Housekeeping as Front Line Staff
A guide for hospitality managers on bridging the gap between housekeeping and guest services, focusing on software training and language skills to reduce reputational risk.
7 min
What is a Night Auditor and How to Manage the Emergency Protocol
A guide for managers on securing the solo night shift through proper emergency protocols and iterative learning for Night Auditors facing high risk scenarios.
7 min
What is Vintage Memorization and Why It Is Critical for Wine Staff
A guide for hospitality managers on how to help sommeliers and service staff retain changing wine vintage details to ensure guest trust and business success.
6 min
Hospitality GMs: The Guest Service Hawk
An exploration of the pressures hospitality General Managers face regarding review scores and service excellence, and how iterative learning protects brand reputation.
7 min