The Ledger of Sanity: Why Your P&L Is Lying to You About Success
A guide for business owners and managers to redefine success by integrating team happiness and personal peace of mind into their core business metrics.
Ben Schmidt
7 minLeadership
4 posts
The Organ Transplant Protocol: stopping team rejection before it starts
Learn how to prepare your existing team for a new hire to avoid turf wars and toxicity. A guide to the psychology of group dynamics and onboarding.
Ben Schmidt
8 min
The Anti-Job Description: scaring away the wrong people to find the right ones
Learn how to write job descriptions that attract cultural fits by focusing on values and behaviors rather than just skills. A guide to radical honesty in hiring.
Ben Schmidt
8 min
The Mechanics of De-escalation: scripts that work
A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.
Ben Schmidt
7 min