The most dangerous sound in your business is silence
Learn how to construct effective feedback loops that bypass hierarchy and fear, ensuring you receive the critical truth about your business operations before it is too late.
Ben Schmidt
8 minOrganizational Culture
4 posts
The invisible bill that is coming due: Understanding Managerial Debt
Explore the concept of Managerial Debt, where short-term leadership shortcuts compound into long-term cultural problems, and learn practical strategies to pay it down.
Ben Schmidt
8 min
The Civil War in Your Office: bridging the gap between sales and support
Discover how to dismantle the silos between your sales and customer support teams. Learn practical strategies for cross-training, shared incentives, and creating a single source of truth for your business.
Ben Schmidt
8 min
The Knowledge Gap: Why Product Mastery is Your Only Safety Net
An exploration of why product mastery across teams is critical for brand voice and customer trust, and how to build a culture of expertise.
Ben Schmidt
8 min