Process Improvement

Customer Effort Score CES metric business management

What is Customer Effort Score (CES)?

Learn about Customer Effort Score (CES), a vital metric for measuring customer friction and improving team efficiency in your business.

5 min Dec 31, 2025

pilot testing business management risk mitigation

What is Pilot Testing?

Understand the definition of pilot testing for business managers. Learn how small-scale trials reduce risk, validate processes, and prevent costly errors before a full-scale launch.

4 min Dec 20, 2025

Feedback Loop Systems Thinking Business Management

What is the Feedback Loop?

A guide for business owners on understanding the Feedback Loop as a system for stability, growth, and anxiety reduction in management.

4 min Dec 4, 2025

Gemba Walk process improvement management best practices

What is a Gemba Walk?

Discover how a Gemba Walk allows managers to move beyond spreadsheets and observe actual work processes to build trust and improve efficiency.

5 min Nov 26, 2025

$Mastering the Math: Selecting the Right Six Sigma Green Belt Platform$

Six Sigma Green Belt DMAIC methodology statistics retention

Mastering the Math: Selecting the Right Six Sigma Green Belt Platform

A guide for professionals choosing Six Sigma Green Belt training. We analyze top platforms for statistics and DMAIC retention versus simple exposure.

7 min Nov 19, 2025

business efficiency process improvement change management

The Seven Most Dangerous Words in Business: Why Nostalgia is a Strategy for Bankruptcy

An analysis of organizational inertia and the danger of legacy processes. We explore the 'Boiling Frog'syndrome in business, how to audit for inefficiency, and how to build a culture of continuous improvement.

Ben Schmidt 6 min Nov 18, 2025

value stream mapping lean management business operations

What is Value Stream Mapping and How Does It Support Busy Managers?

Learn the fundamentals of value stream mapping to identify operational waste and improve team efficiency through practical lean management techniques.

4 min Nov 10, 2025

manufacturing trainer lean coach 5s checks

Mastering the Shop Floor: How the Lean Coach Drives Efficiency through 5S Checks

A guide for manufacturing managers and lean coaches on using 5S checks and iterative learning to improve shop floor efficiency and safety.

7 min Nov 8, 2025

Quality Assurance Lead Defect Catcher Standard Work

Mastering the Role of the Defect Catcher: A Guide to Standard Work and Quality Assurance

Explore the vital role of Quality Assurance Leads as defect catchers using standard work to manage team growth, reduce business risk, and improve product quality.

7 min Nov 2, 2025

business benchmarking performance metrics process improvement

What is Benchmarking?

A practical guide for business managers on using benchmarking to compare performance metrics, validate business processes, and alleviate the stress of operating in a vacuum.

5 min Nov 1, 2025

The SOP they learned six months ago is already fading.

Death of the Binder