Moving Beyond the Order Taker: A Guide to Performance Consulting
Learn how to transition from an order taker to a performance consultant to build a skills based organization and solve real business problems.
8 min
Root Cause Analysis
10 posts
What is Double-Loop Learning and How Can it Help Your Business?
An exploration of double-loop learning for business managers seeking to solve root cause issues and improve organizational decision-making.
5 min
What is Human Performance Improvement (HPI)?
A straightforward guide for business owners on using Human Performance Improvement to diagnose team struggles, reduce management stress, and build better systems.
4 min
What is a Fishbone Diagram?
Learn how the Fishbone Diagram, or Ishikawa diagram, helps business managers identify root causes of problems and improve team operations through visual analysis.
5 min
What is Root Cause Analysis?
A guide for managers on using Root Cause Analysis to move beyond quick fixes, identify underlying business problems, and prevent recurring operational issues.
5 min
What is the DMAIC Process?
An introduction to the DMAIC framework for business managers looking to improve processes and reduce operational stress through data.
4 min
The Forensic Audit of Failure: Why Asking 'Who'Is the Wrong Question
An analysis of how blame culture destroys innovation and how to build a blameless culture focused on systemic improvement. We explore the 'Five Whys'and the psychology of error reporting.
Ben Schmidt
6 min
What is the Five Whys Technique?
Discover how the Five Whys technique helps business owners and managers solve recurring problems by identifying systemic root causes rather than surface level symptoms.
4 min
What is Diagnostic Tree Logic for Car Mechanics?
Explore how Diagnostic Tree Logic transforms mechanic training, improves root cause analysis, and protects business reputation through iterative learning and decision frameworks.
7 min
The Autopsy of a Disaster: how to turn expensive failures into assets
Learn how to conduct a blameless post-mortem meeting. A guide for managers on turning business mistakes into systemic improvements without destroying team morale.
Ben Schmidt
7 min