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Catalog Pricing

Service Recovery

2 posts

The Mechanics of De-escalation: scripts that work

customer conflict de-escalation techniques customer service scripts

The Mechanics of De-escalation: scripts that work

A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.

Ben Schmidt

7 min

Apr 20, 2025

Apr 20, 2025

What is an NPS Drop Signaling About Your Team's Readiness?

NPS drop service recovery iterative learning

What is an NPS Drop Signaling About Your Team's Readiness?

Discover the root causes of NPS drops, the operational impact of unhappy customers, and how to utilize iterative service recovery training to restore trust and team alignment.

7 min