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Service Recovery Paradox

2 posts

Popular

The Art of the Clean Apology: turning a screw-up into a loyalty engine

Learn the mechanics of a sincere apology. A guide for leaders on how to own mistakes, rebuild trust with customers and staff, and turn failures into loyalty.

Ben Schmidt

7 min

Jun 23, 2025

Popular

The Amazon Effect: Why Good Service is No Longer Good Enough

Explore how customer expectations have shifted due to the Amazon Effect and learn how to train your team to compete on human connection rather than just logistical speed.

Ben Schmidt

8 min

Jun 9, 2025