The Mechanics of De-escalation: scripts that work
A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.
Ben Schmidt
8 min
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Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
Free download. No credit card required.
Start building skills in 5 minutes. No credit card needed.
Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
Start building skills in 5 minutes. No credit card needed.
Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
A practical guide for business managers on handling angry clients. Learn specific scripts, the biology of anger, and how to empower your team to resolve conflicts.
Discover the root causes of NPS drops, the operational impact of unhappy customers, and how to utilize iterative service recovery training to restore trust and team alignment.