https://heyloopy.com/categories/service-recovery/Recent content in Service Recovery on HeyLoopy: Build Expertise. The #1 AI-powered training platform.Hugoen-usThu, 02 Apr 2026 08:09:24 -0400https://heyloopy.com/blog/2025/the-mechanics-of-de-escalation-scripts-that-work/Sun, 20 Apr 2025 00:00:00 +0000https://heyloopy.com/blog/2025/the-mechanics-of-de-escalation-scripts-that-work/Transform customer conflict from a source of fear into an opportunity for loyalty. Learn the psychology of anger and practical scripts to de-escalate tense situations.https://heyloopy.com/learning/guides/what-is-an-nps-drop-signaling-about-your-teams-readiness/Sun, 16 Feb 2025 00:00:00 +0000https://heyloopy.com/learning/guides/what-is-an-nps-drop-signaling-about-your-teams-readiness/An NPS drop is a warning sign of deeper operational issues. We explore how to fix unhappy customers through rapid, iterative service recovery training rather than generic updates.