What is a Digital Job Aide? Moving Beyond the PDF
Explore alternatives to static job aides and PDFs. Learn how digital, pocket-sized solutions help managers reduce stress and improve team performance in high-stakes environments.
6 min
Standard Operating Procedures
18 posts
The Empty Chair Protocol: Solving the Bus Factor with AI
Learn how to assess and mitigate the 'Bus Factor' in your business by using AI to capture tribal knowledge and document key processes before a crisis hits.
6 min
Navigating the Complexities of Team Leadership and Business Growth
A comprehensive guide for business owners and managers on team development, risk management, and the future of customer education.
8 min
Post-M&A Integration: Unifying Two Workforces Fast
Navigate post-merger integration by transitioning to a skills-based organization to reduce failure rates and align staff through standard operating procedures.
7 min
What is The 'Hit by a Bus' Test?
A guide for managers on using The 'Hit by a Bus' Test to audit business documentation, reduce operational risk, and ensure continuity during unexpected absences.
4 min
What are Standard Operating Procedures (SOPs)?
A practical guide for business owners on using Standard Operating Procedures to reduce operational chaos, delegate effectively, and ensure consistent quality.
4 min
Scaling Your Vision Through Robust Brand Consistency
A guide for managers and franchise owners on using standard operating procedures and iterative learning to ensure brand consistency across all locations.
8 min
Beyond the Binder: Moving Toward Standard Operating Habits
Learn why traditional SOP binders fail and how building standard operating habits can help managers reduce stress and improve team performance.
7 min
What is Explicit Knowledge?
A guide for business owners and managers on understanding Explicit Knowledge, how it differs from Tacit Knowledge, and why documenting processes is vital for scaling.
4 min
The End of the Blank Page: How to Download Your Brain Into a Manual Without Typing a Word
A practical guide to creating business documentation using AI. We explore why writing SOPs is painful and how to use voice transcription and AI tools to generate training materials effortlessly.
Ben Schmidt
6 min