The Philosophy of Learning Design: Knowing vs. Accessing
Learn the difference between training and performance support to build an efficient skills based organization and reduce manager stress.
7 min
Workflow Efficiency
8 posts
What is Performance Support?
A guide for managers on utilizing performance support tools like checklists and cheat sheets to aid employees at the moment of need, distinct from formal training.
4 min
What is an Application Programming Interface?
A practical guide for business managers explaining what an API is, how it functions as a digital translator, and why it matters for business automation.
4 min
What is On-Demand Learning?
A practical guide for business managers to understand On-Demand Learning, distinguishing it from traditional training to help teams access information at the moment of need.
4 min
What is Skill-Based Routing?
Discover how skill-based routing helps managers assign tasks based on employee expertise rather than job titles to improve business efficiency and team morale.
4 min
What is Just-in-Time Training?
An overview of Just-in-Time Training and how it helps managers provide immediate, relevant learning to employees at the exact moment of need.
4 min
What is the Two-Screen Problem in Software Training?
An analysis of why separating training videos from workflow applications creates cognitive friction and how integrated learning solutions improve retention for growing teams.
7 min
The Robot is Not Coming for Your Job: It is Coming for Your Boredom
A practical guide to business automation for small teams. We explore why humans are bad at repetitive tasks, how automation reduces burnout, and the first steps to freeing your team for high-value creative work.
Ben Schmidt
6 min