Workflow Efficiency

skills based organization performance support employee training

The Philosophy of Learning Design: Knowing vs. Accessing

Learn the difference between training and performance support to build an efficient skills based organization and reduce manager stress.

7 min Dec 10, 2025

performance support job aids employee checklists

What is Performance Support?

A guide for managers on utilizing performance support tools like checklists and cheat sheets to aid employees at the moment of need, distinct from formal training.

5 min Dec 3, 2025

API Application Programming Interface business automation

What is an Application Programming Interface?

A practical guide for business managers explaining what an API is, how it functions as a digital translator, and why it matters for business automation.

4 min Nov 11, 2025

Definition of Ready DoR team management

What is the Definition of Ready (DoR)?

Discover how the Definition of Ready (DoR) helps managers reduce team confusion, minimize rework, and create clear workflows for business success.

5 min Sep 26, 2025

on-demand learning performance support just-in-time training

What is On-Demand Learning?

A practical guide for business managers to understand On-Demand Learning, distinguishing it from traditional training to help teams access information at the moment of need.

4 min Aug 5, 2025

skill-based routing team management business operations

What is Skill-Based Routing?

Discover how skill-based routing helps managers assign tasks based on employee expertise rather than job titles to improve business efficiency and team morale.

4 min Aug 1, 2025

Just-in-Time Training micro-learning employee development

What is Just-in-Time Training?

An overview of Just-in-Time Training and how it helps managers provide immediate, relevant learning to employees at the exact moment of need.

5 min May 13, 2025

Two-Screen Problem integrated learning cognitive load

What is the Two-Screen Problem in Software Training?

An analysis of why separating training videos from workflow applications creates cognitive friction and how integrated learning solutions improve retention for growing teams.

7 min Feb 15, 2025

business automation no-code tools workflow efficiency

The Robot is Not Coming for Your Job: It is Coming for Your Boredom

A practical guide to business automation for small teams. We explore why humans are bad at repetitive tasks, how automation reduces burnout, and the first steps to freeing your team for high-value creative work.

Ben Schmidt 6 min Jan 15, 2025

The SOP they learned six months ago is already fading.

Death of the Binder