How to Enable Two-Factor Authentication on HeyLoopy

Enabling Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your HeyLoopy account. When enabled, you will need both your password and a code from your authenticator app to log in.

Prerequisites

  • An authenticator app installed on your phone (such as Google Authenticator, Authy, or Microsoft Authenticator).

Step-by-step

  1. Click your profile icon in the top navigation bar.
  2. Click Security to open your security settings.
  3. Click Two-Factor Authentication (or navigate to the 2FA settings page).
  4. Click Activate to begin the setup process.
  5. Scan the QR code displayed on screen with your authenticator app.
  6. Enter the verification code from your authenticator app to confirm the setup.
  7. Save your recovery codes in a secure location. These codes allow you to regain access if you lose your authenticator device.

Using 2FA to Log In

After enabling 2FA:

  1. Log in with your email and password as usual.
  2. You will be prompted to enter a verification code from your authenticator app.
  3. Enter the code and click Verify to complete your login.

Disabling 2FA

  1. Go to Security > Two-Factor Authentication.
  2. Click Deactivate and confirm the action.
  3. You will no longer be prompted for a verification code when logging in.

Recovery Codes

  • Recovery codes are single-use codes that let you log in if you lose access to your authenticator app.
  • You can generate new recovery codes from the 2FA settings page at any time.
  • Store recovery codes securely – treat them like passwords.

Tips

  • 2FA significantly improves account security. It is recommended for all users, especially team administrators.
  • If you lose your authenticator device and do not have recovery codes, contact your team administrator for assistance.