Delete your account

1. WHAT GETS DELETED

In short: Everything we hold tied to your individual account.

When your deletion request is processed, the following data is permanently deleted from our active systems:

• Profile information — your name, email address, and authentication credentials.
• Learning progress and history — module assignments, drill attempts, mastery records, and per-topic performance over time.
• Chat messages — any conversations you have had with Loopy, our AI authoring assistant.
• Team membership — you are removed from any team or group you were assigned to. Team administrators are notified that a member has left.

2. WHAT MAY BE RETAINED

In short: Aggregated, anonymized analytics. Nothing that identifies you personally.

After your account-level data is deleted, we may retain aggregated and anonymized analytics derived from your activity (e.g., overall drill-completion rates across cohorts, average mastery curves) for product-improvement purposes. This retained data does not include any personally identifying information and cannot be re-linked to your account.

We may also retain limited records where required by law (for example, tax or accounting records relating to payments processed through Stripe). These records do not include learning content or activity history.

3. TIMING

In short: Confirmation within 7 business days. Backups age out within 30 days.

We will confirm your deletion within 7 business days of receiving your request. Personal data is removed from active systems by that point. Encrypted backup snapshots are typically aged out within 30 days as part of our standard backup-rotation schedule; during that window, data remains isolated from any further processing and is overwritten when the backup ages out.

4. IF YOU ADMIN A TEAM

In short: Account-level deletion is for your personal record. Team-level data lives in the organization’s account.

If you are the administrator of a team or organization on HeyLoopy, deleting your individual account does not delete the team’s content (modules, drills, organization-level training records). To delete an entire team or organization, the account owner should email hello@heyloopy.com and request organization-level termination — please reference your organization name in the email so we can identify the correct account.

5. CONTACT

Questions about deletion before you make the request? Email hello@heyloopy.com and we will walk through what will be removed against your specific account.

See also: Privacy Policy · Terms of Service