3 seats free. No card. Upgrade per seat as you grow.
Free forever for teams up to 3 seats.
Your newest hires learned from YouTube, not textbooks. Here's why your training is failing them.
Free download. No credit card required.
Last updated: 2026-05-13
The agreement between you and LoopBot Corporation when you use HeyLoopy. Plain-language summary first; full terms below. For enterprise customers, a separate Master Subscription Agreement may govern; where the MSA conflicts with these Terms, the MSA controls.
Businesses, regulated organizations, nonprofits, and individuals 16 or older. Procedural-training use in BSA/AML, EHS, clinical, and audit contexts is supported. HeyLoopy processes SOPs and training content, not PHI; a BAA is not offered.
Your SOPs, drills, end-user responses, and mastery records are yours. We get a limited license to process them so we can run the Service. We don't train AI models on your content.
3 seats free, forever. Paid tiers are month-to-month or annual. Enterprise plans use a separate Master Subscription Agreement that supersedes these Terms where they conflict.
HeyLoopy supports your training program; it doesn't replace your regulator, auditor, or licensed professional. AI outputs are advisory. Our liability is capped per Section 12.
You can cancel from your account settings. We delete your personal information within 30 days of termination (longer retention by MSA or law).
Delaware, USA. Informal dispute resolution first; arbitration with carve-outs for IP and small claims.
In short: By using HeyLoopy you agree to these Terms. If your organization has an MSA with us, that MSA controls where it conflicts.
These Terms of Service ("Terms") form a binding agreement between you (whether personally or on behalf of an entity, “you” or “Customer”) and LoopBot Corporation, a Delaware corporation with offices at 1000 Main St, Unit #2030, Pittsburgh, PA 15215 ("LoopBot," “we,” “us,” “our”), governing your access to and use of the HeyLoopy website at heyloopy.com and the HeyLoopy training platform and related services (collectively, the “Service”).
By accessing or using the Service you agree to be bound by these Terms, our Privacy Policy , our Acceptable Use Policy , and our Cookie Policy . If you do not agree, do not use the Service.
If your organization has signed a Master Subscription Agreement, Order Form, or similar written agreement with LoopBot covering the Service, that agreement controls in case of any conflict with these Terms.
In short: 16 or older. Businesses, nonprofits, and regulated organizations welcome.
You must be at least 16 years old to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
The Service is offered globally, but you are responsible for compliance with local laws in the jurisdictions where you and your end-users access the Service.
Regulated-industry use is supported. Customers in healthcare, financial services, EHS, field operations, manufacturing, and similar regulated contexts may use the Service to deliver procedural training in their domain. We offer:
Scope note for clinical and financial customers. HeyLoopy is designed for procedural training content (SOPs, policies, protocols, guidelines). It is not designed to store Protected Health Information (PHI) or end-customer financial records, and a Business Associate Agreement is not offered. Patient data and customer-account data should remain in the customer’s existing systems of record.
Email support@heyloopy.com to request a DPA or to send a VSQ.
In short: Keep your credentials safe. Don’t share seats. You’re responsible for activity on your account.
To use most features of the Service you must create an account. You agree to:
Account types:
We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy .
In short: A training platform that turns your existing documents into 60-second daily drills, with AI-powered scoring, coaching, and mastery analytics.
The Service includes:
Native mobile applications (iOS and Android) are in development. When released, they will be governed by these Terms plus any mobile-specific app store terms.
Service availability. We target high availability but do not guarantee uninterrupted operation. We may perform maintenance, deploy updates, or modify features. Material reductions in functionality will be communicated to admins in advance where feasible.
In short: AI is a tool inside HeyLoopy. Outputs are advisory. We don’t train models on your content.
The Service uses third-party AI providers (currently OpenAI as primary, Anthropic as fallback) to generate drill questions, score responses, and produce coaching language.
You acknowledge that:
In short: You own your stuff. You grant us a limited license to process it. We don’t sell or share it.
You retain ownership of all content you upload to the Service ("Customer Content"), including:
You grant LoopBot a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, modify (for formatting and delivery), and display Customer Content solely as needed to:
This license terminates when Customer Content is deleted or your account is terminated, except for backup copies that age out per our retention schedule and de-identified aggregate data.
You represent and warrant that:
In short: The Service, its code, design, branding, and AI prompts are ours. Your content is yours.
LoopBot owns and reserves all rights in the Service, including software, source code, design, user interface, documentation, trademarks (“HeyLoopy,” our logos), and the AI prompts, fine-tuning, and orchestration logic we develop. Nothing in these Terms grants you ownership of any LoopBot intellectual property.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms during the term of your subscription.
You may not:
Feedback. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.
In short: Don’t break the Service, harm people, or break the law. Full list in the Acceptable Use Policy.
You agree to comply with the Acceptable Use Policy , which is incorporated into these Terms by reference. Violations may result in content removal, account suspension, or termination.
In short: Paid plans bill in advance. Refunds per the policy below. Cancel any time from settings.
Fees and billing. Subscription fees are payable in advance per the plan you select at heyloopy.com/pricing or in your Order Form. We use Stripe for payment processing; card data is collected and stored by Stripe under Stripe’s terms .
Auto-renewal. Subscriptions auto-renew at the end of each billing cycle unless cancelled before renewal. You can cancel anytime from your account settings; cancellation takes effect at the end of the current paid period.
Taxes. Fees are exclusive of taxes. You are responsible for applicable sales, use, VAT, GST, or similar taxes other than taxes on our net income.
Refunds. Monthly subscriptions are non-refundable for the current month. Annual subscriptions cancelled within 14 days of initial purchase are eligible for a full refund. After 14 days, annual subscriptions are not refunded; you keep access through the end of the paid term.
Price changes. We may change prices for renewal terms with at least 30 days’ notice to the email address on the account.
Failed payment. If a payment fails, we will attempt re-collection and notify you. If payment is not resolved within 30 days, we may suspend or downgrade the account.
In short: Either of us can end the agreement. We delete your personal information within 30 days.
By you. Cancel anytime from account settings. You retain access through the end of the paid period.
By us. We may suspend or terminate your account if you materially breach these Terms, the Acceptable Use Policy, or law — usually after notice and a chance to cure, unless the breach is severe (CSAM, imminent harm, fraud).
Effect of termination:
In short: We make the Service available “as is.” See the Disclaimer page for specifics.
EXCEPT AS EXPRESSLY STATED IN A WRITTEN AGREEMENT WITH LOOPBOT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR APPROPRIATE FOR YOUR USE CASE. SEE THE DISCLAIMER FOR ADDITIONAL LIMITS.
In short: No party is liable for indirect damages. Our total liability is capped at fees paid in the prior 12 months.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
(a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
(b) LOOPBOT’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE FEES PAID BY YOU TO LOOPBOT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) USD $100.
(c) THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND SURVIVE TERMINATION.
Some jurisdictions do not allow exclusion or limitation of certain damages. In those jurisdictions our liability is limited to the maximum extent permitted by law.
In short: Each side defends the other for what they’re responsible for.
You agree to indemnify LoopBot for third-party claims arising from (a) Customer Content you uploaded, (b) your use of the Service in violation of these Terms, the Acceptable Use Policy, or law, (c) your end-users’ conduct in the Service.
LoopBot agrees to indemnify you for third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a third party’s intellectual property right. We may, at our option, modify the Service, obtain a license, or terminate the affected portion and refund prepaid fees for unused service if such a claim arises.
Each party’s indemnification obligation is conditioned on (i) prompt written notice of the claim, (ii) reasonable cooperation in the defense, and (iii) sole control of the defense by the indemnifying party.
In short: What you share with us, and what we share with you in evaluation, stays confidential.
Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Confidential Information includes Customer Content, business plans, pricing under negotiation, and the Service’s non-public technical details.
Each party agrees to (a) protect the other’s Confidential Information with the same care it uses for its own (and no less than reasonable care), (b) use it only to perform under these Terms, and (c) not disclose it except to employees, contractors, and advisors with a need to know who are bound by similar confidentiality obligations.
Exceptions: information that is or becomes public through no fault of the recipient, was already known, is independently developed, or is rightfully received from a third party.
In short: Delaware law. Informal resolution first; arbitration for what doesn’t resolve; small claims and IP disputes are carve-outs.
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution. Before filing any formal claim, the parties agree to attempt good-faith resolution by contacting support@heyloopy.com (for you) or by writing to the address above (for us). The parties will negotiate for at least 30 days before proceeding.
Arbitration. Disputes not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English in Wilmington, Delaware (or remotely by agreement). Each party bears its own costs; arbitrator allocates fees per AAA rules.
Carve-outs. Either party may bring claims in court for (a) intellectual property infringement or misuse, (b) injunctive relief to prevent imminent harm, or (c) claims that qualify for small-claims court in either party’s home jurisdiction.
Class action waiver. Claims must be brought individually, not as a class or representative action.
In short: We’ll give you 30 days’ notice before material changes.
We may update these Terms as the Service evolves. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated to admins via email at least 30 days before they take effect, and continued use of the Service after the effective date constitutes acceptance.
If you do not accept a material change, you may cancel under Section 10 without penalty before the effective date and receive a pro-rated refund of prepaid fees.
Notices. We send notices to the email on the account or via in-product notification. You send notices to support@heyloopy.com .
Assignment. You may not assign these Terms without our written consent. We may assign in connection with a merger, acquisition, or sale of all or substantially all of our assets.
No third-party beneficiaries except as expressly stated.
Severability. If any provision is held invalid, the rest of these Terms remain in effect and the invalid provision is reformed to the minimum extent necessary.
Waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy, the Cookie Policy, the Disclaimer, and any MSA or Order Form between us constitute the entire agreement on the subject and supersede prior agreements.
Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, terrorism, civil unrest, government action, internet outages, AI subprocessor outages).
Export controls. You may not use the Service in violation of US export-control laws or in countries subject to comprehensive US sanctions.
Anti-corruption. Each party agrees to comply with applicable anti-bribery and anti-corruption laws.
LoopBot Corporation 1000 Main St, Unit #2030 Pittsburgh, PA 15215 United States
Email: support@heyloopy.com
For DPA / VSQ / MSA inquiries, email the same address.
See also: Privacy Policy · Acceptable Use · Cookie Policy · Disclaimer