Field service · Technical training

Field mastery.
The error code, drilled before the call.

Daily 60-second drills built from your service docs and OEM release notes. Cut callbacks. Save your senior tech from 2am pages. Open a link on any phone at the depot, the truck, the breakroom. No app, no MDM.

Start free See the science Free · 3 seats · sign up, drop in a policy, first drill in five minutes

§ 01 The math of forgetting

Full method →

Fig. A · Decay

90%

of training forgotten within 30 days of delivery.

Ref. Ebbinghaus, 1885

Fig. B · Gain

2×

retention vs one-and-done with spaced practice.

Ref. Cepeda et al., Psychological Bulletin, 2006

Fig. C · Ramp

8mo

average time from hire to full productivity.

Ref. Gallup Workplace

Fig. D · Method

140yr

of memory research compounded into every drill.

Ref. Spaced practice, tested

§ 03 Where ramp time and truck rolls compound

Three moments between-shift decay costs you.

A senior engineer cannot be on every truck. The drill set, run between calls, can. These are the moments where field service either wins or escalates.

01 · First-time fix

The fix recalled, not paged

When the tech recalls the right diagnostic step from a drill she ran that morning, the truck does not roll twice and the escalation does not page the senior.

02 · New release

Release notes, drilled the same week

When Product ships a new firmware revision, drills built from the release notes are in the tech's recall set the same week, not next quarter.

03 · Between calls

A drill that fits a 60-second window

Spaced practice keeps the procedure retrievable across rotation gaps. 60 seconds at the depot, on a phone, no app to install.

§ 04 · What the service manager sees

Mastery, by person and by skill.

A live capture of the team skill heatmap: every tech down the side, every skill in your service docs across the top, each cell colored by how well it has actually stuck. Green is solid; red is where the service manager looks first.

HeyLoopy team skill heatmap: learners by skills, each cell colored by mastery level. — Desktop · Admin view The team skill heatmap. Green is solid, red needs a drill.

§ 05 · What the front line sees

Sixty seconds. Any phone browser.

The drill a field tech runs at the depot: a short multiple-choice tied to a passage in your service doc or OEM release note. Open a link, answer, read the explainer.

No app to install, no MDM enrollment, no IT review.

A live field-service drill loop: three questions in a row, the way the front line runs it.

§ 06 · The walkthrough

See it end to end.

A short walk through HeyLoopy for a field-service team: a service doc becomes a drill, and mastery becomes visible.

Built for

Director of Field Service, VP Field Operations, Director of Technical Training, Field Service Manager, Director of Customer Education.

Truck-roll cost, Level-3 escalation load, new-tech ramp. The robotics OEM cutting return visits. The industrial-automation team ramping a new firmware. The med-device service group between calls. The aerospace MRO keeping airframe-specific procedures in techs' heads.

§ Try free

Drilled before the call. Recalled during the call.

Start free

3 seats free · no card · first drill in five minutes

The SOP they learned six months ago is already fading.

The $103 Problem

Field mastery.
The error code, drilled before the call.

Three moments between-shift decay costs you.

Mastery, by person and by skill.

Sixty seconds. Any phone browser.

See it end to end.

Drilled before the call. Recalled during the call.

One short note a month.

Training that survives month six.

The SOP they learned six months ago is already fading.

The $103 Problem

Field mastery.The error code, drilled before the call.

Three moments between-shift decay costs you.

Mastery, by person and by skill.

Sixty seconds. Any phone browser.

See it end to end.

Drilled before the call. Recalled during the call.

One short note a month.

Training that survives month six.

Field mastery.
The error code, drilled before the call.